At paggator, we take pride in providing our customers with high-quality plagiarism checking services. However, we understand that situations may arise where you need to cancel or request a refund. Please read the following policy carefully to understand our terms and conditions regarding refunds and cancellations.

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Return and Refund Policy

Last updated: April 14, 2023

Thank you for shopping at plaggator.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. The following terms are applicable for any products that You purchased with Us.

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Interpretation and Definitions

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Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

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Definitions

For the purposes of this Return and Refund Policy:

• Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to plaggator.

• Goods refer to the items offered for sale on the Service.

• Orders mean a request by You to purchase Goods from Us.

• Service refers to the Website.

• Website refers to plaggator, accessible from plaggator.com

• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

 

Your Plan Cancellation Rights

You are entitled to cancel Your Plan within 1 hour without giving any reason for doing so.

The deadline for cancelling an Order is 1 hour from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

• By email: plaggator@outlook.com

We will reimburse You no later than 1 day from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

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Conditions for Return

We offer refunds in certain situations, subject to the following terms and conditions:

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Validity of the Report:
We offer refunds only for cases where the plagiarism report provided by Turnitin is invalid, inaccurate, or incomplete, which significantly hinders the customer's ability to use our service.

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Timeframe:
Refunds must be requested within 48 hours of receiving the report. After 48 hours, no refund requests will be accepted.

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Evidence:
To request a refund, customers must provide evidence showing that the plagiarism report provided by the third-party software is invalid, inaccurate, or incomplete. Evidence may include screenshots of the report, descriptions of the issues encountered, and any other relevant information.

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Process:
To request a refund, customers must contact our customer support team via email at [email address] with the necessary evidence. Our team will review the evidence and respond to the customer within 48 hours of receiving the refund request.

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Amount:
Refunds will be processed for the total amount paid by the customer for the specific report in question.

Method:

Refunds will be issued via the same payment method used by the customer for the initial purchase. Please allow up to 7 business days for the refund to be processed.

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Note: We reserve the right to refuse any refund request that does not comply with our refund policy or if we suspect abuse of our service. By using our plagiarism checking service, you agree to the terms and conditions of this refund/cancellation policy. If you have any questions or concerns, please contact our customer support team at [plaggator@outlook.com].